Before associating with VitalSmarts I had a different perspective of how to handle a conversation well. At first, I thought I was decent at handling difficult conversations. My immediate approach to handling a tricky conversation was driven by thoughts to overpower the conversation, trying to push my thoughts and make the other person understand my views and thoughts. 

Crucial Conversations play an important role in our day-to-day life and a few examples can be: A discussion of appraisal with a manager or a discussion between partners!!

“Communication is the key to build or break the relationship, and also to come up with a mutual decision which is going to be in the benefit for both the parties.” It’s how we handle our conversations or dialogue when the stakes are high, opinions vary, and emotions run strong.

The two-day Crucial Conversations program is full of practice sessions, role plays, case study discussions, and more. It enabled me to distinguish how to speak up and be heard and at the same time, able to hold my emotions during an ugly or tough conversation. 

The skills acquired during these two days helped me how to be in dialogue and when to withdraw from the conversation when the other person moved toward a silent or violent mode. It has helped me to come a long way while having a dialogue in my professional or in personal life. 

Keeping emotions aside, how I can come up with a conclusion and make decisions rationally without affecting or hurting the relationship with the other person.

Being skilled at dealing with every kind of discussion and conversation can have benefits for your organization, personal well-being, and profession. At the point when issues proceed over the long run, they can influence your comfort, your physical and psychological health, and how you feel about your work and the individuals around you. This is significant expertise for the individuals who manage others or the people who work in groups or teams. 

It’s amazing to be certified by Crucial Learning (formerly VitalSmarts) on Crucial Conversations. It is one of the most powerful and useful tools which helps bring people back into dialogue when they clam up or blow up. It also helps turn each conversation into a course of action that leads to results.

It also helps in providing psychological safety in a conversation. When people feel psychologically safe, they are more likely to add meaning to and take responsibility for their workplace cultures