Can Business Smalltalk Increase Productivity?

Only 11% feel that the company has creative communication.

A survey conducted recently about company communications found that only 11% of the respondents were satisfied with the style of communication that was taking place within the company. The main reasons for their dissatisfaction were the need for more creativity and clarity in delivering information. Additionally, they did not like the technology and all the functionality of the systems used to carry out communications. Whether the organization sells a product or provides a service, in addition to the management methods, it is crucial to align the communication channels according to the number of employees and their styles. Having a good conversation is part of the life-changing skills that will be most valued in the coming years. And this skill encapsulates the ability of the employee to be innovative and utilize a distinct style to motivate others.

The Ability to Small Talk is a Life-changing Skill

Crucial conversations in the business sector do not only have to contain business information or the exchange of numbers between different employees. Conversations also have to include Smalltalk, a stress reliever that can help reorganize thoughts and focus on what is essential. Business Smalltalk is necessary to increase motivation, but it might be challenging to maneuver. Here are some tips:

  1. Beginning a conversation – Starting a conversation may be more complicated than steering the conversation towards productive outcomes. Always start by being polite and introducing yourself if it is a new person. In most English-speaking countries, everyone uses their first name at work. However you can also use your last name, but this might not be quite motivational. Focus on the person you’re talking to and ask about their identities. All crucial conversations begin with a small talk by getting familiar with the person and making them feel welcome.
  2. A conversation with a known person – An employee you worked with needs to have a good conversation. Begin by reconnecting with the employee and asking them personal questions about their family and if they are coping well with the new changes in the business. You could also invite them to a quick coffee session and discuss developments.
  3. Breaking the ice – Small talks are also ice breakers that can help you to connect with a group of people easily within a short time. Avoid talking about health issues or family problems, which become more personal and are not appropriate for business environments. Travel or small talk about the individual's background are some icebreakers used to conduct crucial conversations.
  4. Motivational story – As a leader, it is your job to motivate your employees. When you are having coffee with a group of people, you can use a motivational story to help your employees focus more on what is essential. Storytelling is also on the list of crucial life-changing skills. Stories can disseminate information with clarity and can also increase a person's emotional intelligence in their work.
  5. Ending a conversation – Always end a conversation on a positive note and make them feel it is important to talk to them. Emphasize that you are happy that you have met them and discussed these critical issues. 

Crucial Conversations for All Communication Styles

Crucial Conversations for All Communication Styles

The crucial conversation training encapsulates all communication styles. While engaging with a broader audience, managers and other leaders utilize several communication styles, such as listening, coaching, teaching, directing, or delegating. Adapting a specific communication style is crucial to establish your authority as a unique leader and an individual, while it also decreases the risk in business due to miscommunication. The two factors that are involved in effective leader communications are:

  1. Behavior – A leader's behavior stems from their experiences in dealing with people. An effective communicator will listen and utilize the information, to further motivate and handle employees.
  2. Authority – The second important factor is to emanate authority and inspire employees. An effective communicator will be good at both these factors.


The time has come to wake up and note how conversations change with evolving institutional management. Allow your employees to grow and learn about new skills and styles that will help them become better employees and increase the company's productivity.


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