Crucial conversation plays a vital role in everyday life. We engage in many conversations, which are very important in shaping our expectations, relationships, and outcomes. A conversation becomes crucial when stakes are high, opinions vary, and emotions run strong, and it can happen not only between an employee and their boss but between friends and family members as well. So having conversations effectively takes certain skills, such as social intelligence, courage, self-control, and even humility.
“If you don’t talk it out, you’ll act it out”
Many times people tend to move in silence or in a violent zone. Silence means closing off and is the opposite of openness and authenticity. Violence means attacking others’ ideas and feelings which will make the other defensive. Both silence and violence are contra-productive.
At times when people don’t feel safe, they tend to hold stuff, and they don’t speak up because they feel that their opinions and ideas won't be accepted, they start to withdraw and hide (Silence), or they try to push the conversation (Violence).
So it is very important to make the person feel safe in the conversation; the person should feel that they are heard and respected. People should seek a mutual purpose in a conversation. So to have a crucial conversation, there must be a dialogue, which is a free flow of information.
This will bring a culture of open dialogue in the workplace and personal life, which will help in better productivity and teamwork.
Now, if we take a look at the power of conversations and how they affect our relationships, there is no denying the fact that it also affects our relationships at work. Leaders, as well as employees, need good communication skills in order to delegate and direct. Without the relational skills required and good communication skills that include verbal as well as nonverbal communication, one cannot succeed.
If you’ve been having a hard time figuring out how to communicate in a manner that is effective yet soft, there are several corporate training courses that can help you learn and hone these skills. Let us look at some of the examples that tell us how a great conversation helps people improve at work.
For leaders, clear communication leads to:
- Better productivity
- Low arbitration rates
- Clear and concise information sharing
- Two-way feedback sessions
- Fewer clashes between the teams and managers
With several corporate training companies in play these days, you can access a number of courses and master the skills to have conversations that add to the value of the company and not deteriorate it.