Introduction

In contemporary times, the workplace exhibits a lot of instability that can disrupt the workflow. There is increasing work pressure due to higher competition concerning international global project management. Job stress is evidently the significant motivator for increasing employee resentment, which has been rising over the past decade. Blame the pandemic; the corporate culture had to undergo major changes concerning how they have been doing their operations. One of the substantial transitional phases is shifting the place of work from the office to the home. Problems with adaptability, increasing clashes with family, employees working overtime at home and the pressures of hybrid work culture have all challenged productivity. Challenges with balancing work life and personal life have been a constant worry for most employees and employers. Initiatives involving training employees to work in the new environment and adapt to the latest advanced technology can have their own challenges. Additionally, managing the behavior has also been an essential factor in the increase of resentment of employees. In this regard, researchers have highlighted the importance of coaching and mentoring in the workplace to reduce employee resentment and increase productivity. Coaching can help reduce stress and increase an employee's capabilities to adapt fast to changing situations.

Need for Coaching and Mentoring in the Current Scenario

Coaching and mentoring in the current scenario are crucial tools to help employees manage their emotions and adapt to changes. The need for coaching in the workplace mainly revolves around the fact that employees need to be motivated to "accomplish" even if they have to work in highly stressful environments. The main purpose of mentoring is to engage different individuals with the right people who can help them acquire the required skills and knowledge to perform their job responsibilities effectively. It is important that people who have knowledge concerning a situation and have a lot of experience share their strategies to motivate a person to do the job better.

The pandemic has brought about several unfamiliar conditions that contributed to increasing frustrations in employees and leaders alike. Working through the pandemic has brought concerns such as racial injustice and an "increasing attrition rate in the workplace." A manager needs to build a culture of trust and provide psychological safety. Therefore, coaching and mentoring are the two main pillars that help organizations maintain a balance regarding emotions, culture, and work pressure.

How Coaching and Mentoring can Help Disgruntled Employees?

There are several benefits of coaching in the workplace, which include:

1. Effective Leadership - One of the main attributes of coaching is to provide effective leadership that can help control disgruntled employees. In a study by Thach (2002), it was seen that executives who received coaching training had 55% effectiveness when rated by their peers. A company coaching culture will influence the employees to work productively towards their goals. As a leader, your accountability is to control all forms of disturbances between employees, and this can be possible with the help of extensively curated coaching techniques.

    

2. Enhance the Efficiency of Workers - Coaching is also known to have increased the efficiency and productivity of employees. Effective coaching can increase the self-efficacy of an individual, which has been proved by a comparative study between two groups, of which one has received coaching and the other has not. Individuals who have received coaching have also shared that they have felt more in control of their strengths and weaknesses and could engage with their work much better than before.
3. Employee Motivation - Coaching in the workplace can increase the motivation of an individual and make them more accountable for their work. Motivation is an important criterion for reducing the risk of disgruntled employees who are not satisfied with their work culture.
4. Stress Management - One of the main reasons for the increased numbers of disgruntled employees is the high stress in the competitive business sector. Stress management and emotional well-being are two pillars of a good productive employee. Coaching helps employees understand how they can manage stress and also encourages others to balance their personal and professional lives.
5. Behavioral Changes and Learning - Coaching in the workplace will induce behavioral changes in an employee, making them adapt to changes much more smoothly than before. Coaching also provides just-in-time learning, which is customizable according to the situation. Specific environments require specialist training to overcome risks and ensure that leaders and employees become self-reliant and can manage their issues while motivating each other.

    

Conclusion

Coaching and mentoring provide numerous benefits in the workplace and help manage disgruntled employees, which eventually helps increase productivity. One of the primary uses of coaching is its ability to engage employees and motivate others to work harder to reach their goals. Coaching and mentoring are essential for companies to increase work efficiency and foster an atmosphere of trust and honesty.