Yogesh Sood
(CMD)

Latest from the MD

Leading Through Current Turmoil: How To Get Your People On Board

Dear Yogesh, I am a site manager at a large data center, managing the return of employees with clear COVID-related safety policies. I often find employees resist change policies, and it creates tensions, especially when managers fear confrontation. Pravesh Dear Pravesh, I appreciate your situation and the related challenges. I am suggesting following strategies to navigate this situation: Host a “Boot Camp” for New Policies: One of the best ways

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Working from Home and Feeling Left Out?

Dear Yogesh, I started working in a reputed real estate company some years ago and was promoted to Group Manager within two years. With this new job role, I moved into the city of Mumbai. Along the way, responsibilities piled up, and now I am juggling handling a spacious office space, hiring recruits, and other details. It has been really tough for me as I am not well-versed with various

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Work Flexibility Coming Back to Haunt You?

Dear Yogesh, I’ve been managing people for decades and have put significant effort into adapting to hybrid team dynamics since COVID.  I’ve earned a reputation for being fair, helping individuals grow, and staying flexible with their work preferences. However, I’m starting to wonder if my flexibility has gone too far and is now affecting the team’s overall functioning. Recently, one of my direct reports informed me that he’s moving to

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How Personality Influences Perception

A man is worried that his wife is losing her hearing but that she won’t acknowledge it, so he asks the family doctor for advice. The doctor suggests an experiment. The man should stand in a different room and ask his wife the same question at different distances, moving closer each time. That evening, he enters their home, smells garlic, and asks, “What’s for dinner?” No response. He walks halfway

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Leaders Want Input. Employees Won’t Share It. What Can We Do?

Crucial one. I appreciate the effort your leaders are making to encourage open dialogue in company meetings—it’s a great step toward fostering a more engaged and collaborative workplace. I also empathize with the frustration of asking for input and being met with silence. Whether in team meetings or even family conversations, it’s a challenge that many of us have experienced. The issue you’ve described, however, points to a deeper dynamic.

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How can I do better when having crucial conversations with a client who has not liked my service? Ask Yogesh Sood

Dear Yogesh, I am a senior representative in the human resources department. What areas should I concentrate on to handle the situations better? I’ve read a lot about difficult conversations with co-workers or colleagues but only a little about customer problems. Signed,Jyoti Dear Jyoti, The use of Crucial Conversations in customer service is fascinating. To your point, these techniques are excellent when speaking with co-workers or peers, but how about with customers?

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