Dear Yogesh, I am a senior representative in the human resources department. What areas should I concentrate on to handle the situations better? I’ve read a lot about difficult conversations with co-workers or colleagues but only a little about customer problems. Signed,Jyoti Dear Jyoti, The use of Crucial Conversations in customer service is fascinating. To your point, these techniques are excellent when speaking with co-workers or peers, but how about with customers?

Dear Yogesh, I felt very motivated at the beginning of this year with things I wanted personally and professionally; goals for health, productivity, etc. Now with our company going through another restructuring, many people are losing jobs, and a good number of employees are being moved overseas. As an HR Manager with global teams, my job has become very hectic, with constant emails, chats, video conferences, and remote bonding activities.

Dear Yogesh, We all have personal and professional goals. In an office, professional goals are timely reviewed; however, personal goals are to do more with how I manage them, and to an extent, I feel I am managing them well. While I don’t feel overwhelmed with my goals, like my career growth, family, my health, etc., my friends think that I am taking too much than I can handle. Can

Dear Yogesh, I have been working in the IT industry for the last two and a half decades. Through presentations are a part of our regular work routine, I am still terrified of the same. I fumble for the right words during the presentation and I just rush through the presentation to get over with it. I even have a feeling that my audience is not much impressed with my

Dear Yogesh, My name is Rahul, I work as a Project Manager at an MNC in Gurugram. I had a subordinate who worked in our company for the past 18 months. She never seemed happy working here, and it may be one of the reasons why she never got very good at her job. One day, out of nowhere, she gave me a two weeks notice period, and that too