Improve your Client-Centered Selling Quality and Experience

It tells you the right approach to break the ice and helps your selling efforts to meet success.

Objectives of the program:

By the end of the program, the participants will be able to demonstrate their knowledge and skills to increase sales by:

• Adding new clients.
• Cross or up-selling.
• Speeding-up sales cycle / decreasing sales costs.
• Convincing the difficult clients ones.

The course is based on eight-stage process:

• Satisfaction/research- Customers are happy with the products they have.
• Acknowledgment/analysis- Customer knows they have a problem and they are shown that it is worth solving.
• Decision/confirmation- Customer has decided to solve the problem and make up their mind to buy your product.
• Criteria/requirement- Customer decides on the criteria to select the product.
• Measurement/specification- Customer now measures how success will look like.
• Investigation/solution- Customer now looks for a product that meets the specification/solution.
• Selection/close- Customer selects the product to meet their specification.
• Reconsideration/maintenance- Customer now takes delivery, uses the product, and solves the problem.