PRIDE is a first-class approach to team building that is enjoyable, comprehensive, and cost-effective.

PRIDE is divided into five categories corresponding to the key requirements for team and individual development. PRIDE training builds skills around these core concepts and can easily be integrated into existing quality and productivity initiatives or PRIDE can be the basis for those efforts.

The PRIDE Methodology are:
  1. Group Exercises
  2. Individual Exercises
  3. Discussions, Brief Lectures, and Role Playing


  • Pyramid of Success
  • The Chain of Customers
  • Customer Requirements
  • Performance Measurements
  • The Visual Workplace
  • Positive Reinforcement
  • Types of Recognition
  • Making Reinforcement Effective
  • Giving Recognition
  • Job Enrichment
  • Self-Management
  • Factors Promoting High Performance Teams
  • Group Influence
  • Cooperation vs. Competition
  • Giving and Receiving Feedback
  • Conflict Management
  • Goal Setting and Continuous Improvement
  • Team Development
  • Personal Development
  • Customer-focused Continuous Improvement System
  • Problem Solving
  • Decision Making
  • Team Building Meeting
  • Conducting Meetings
  • Maintaining Performance
The Key Benefits
  • Make teams and individuals learn more effective
  • Enhance Productivity
  • Build internal and external customer relationships
  • Improve customer service and satisfaction
  • Get bottom-line results in less time with less waste and stress
Learning outcomes
  • Easy to implement process to empower the front-line to improve their team’s productivity
  • Strategy to get people involved and committed to improving quality and performance throughout your organization
  • Framework for integrating your company’s various quality, service, and productivity initiatives and avoid the “program of the week” phenomenon
  • Way to directly link competitive strategy to the day-to-day activities of every front-line employee
  • Methods to measure performance to ensure every team member knows how to meet customer requirements
  • Problem Solving and goal setting skills to ensure continuous improvement of products and services
  • Way to assess team development progress in your organization
  • Self-direction techniques to develop the capabilities of each individual team member