Master Crucial Conversations
with Proven Leadership Courses

Enrol in our award-winning trainings and learn how to handle the most
crucial challenges of life and work.


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What’s New at Crucial Learning

From webinars to courses, assessments to case studies, find the latest
from our team to foster greatness in your teams.

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Free GTD® Miniseries

Learn skills to decrease distraction and improve focus in four short video lessons with GTD® expert Justin Hale.

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New Leadership Course

Explore our new leadership course—find assessments, webinars, even a free miniseries with Joseph Grenny.

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Can You Disagree Respectfully?

When faced with an argument, do you dig in, or give in? Shut down, or lash out? Take the Style Under Stress assessment and find out.

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Choose Your Path

To ensure you and your organization benefits from our world-renowned training, we offer courses in flexible formats including in person, virtually, or on-demand—or you can blend them for a unique and engaging learning experience to learn Effective Communication Skills.

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On Demand

Learn at your own pace online.

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Virtual

Join one of our instructors online.

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In Person

Attend a classroom course.

New GTD® Course

We’ve updated everything from videos to learner guides to course content.
See what’s new in Getting Things Done.

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Learning that Changes Behavior

167%

Employees at MaineGeneral Health were 167% more likely to speak up and resolve problems with colleagues after learning the skills taught in Crucial Conversations® for Mastering Dialogue.

40 MINS

Nine of ten Getting Things Done® graduates report permanently changing a time-management behavior and saving an average of 40 minutes every day for more focused work.

$7,500

Our research shows that every successful Crucial Conversation could save the organization an average of $7,500.

New GTD® Course

We’ve updated everything from videos to learner guides to course content.
See what’s new in Getting Things Done ®.

Learn More

START YOUR JOURNEY

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Featured Courses

Frequently Asked Questions:

Crucial Learning offers research-based courses that focus on the vital skills proven to drive organizational success—such as crucial conversations, influence, and performance improvement. Unlike many training programs that offer broad, theoretical content, Crucial Learning is grounded in 30 years of behavioral science research and real-world application, delivering practical tools that create measurable change.

Yes. Every Crucial Learning course is based on three decades of academic research and real-world field studies. Our methodologies draw from behavioral science, organizational psychology, and leadership research, ensuring that our training solutions are scientifically sound, practical, and effective.

This training is ideal for professionals at all levels, including managers, leaders, HR professionals, project teams, and individuals looking to improve their conversation and conflict-resolution skills. Organizations that want to foster a culture of trust, transparency, and accountability can greatly benefit from it.

We offer flexible learning formats to accommodate different preferences: On-Demand: Learn at your own pace through interactive online modules. Virtual: Engage in live, instructor-led training sessions online. In-Person: Participate in immersive classroom sessions with certified trainers.

Participants cultivate critical competencies such as:

  • Communicating effectively and respectfully during high-stakes situations
  • Resolving conflict with confidence and diplomacy
  • Building trust and strengthening professional relationships
  • Influencing outcomes without relying on formal authority
  • Enhancing accountability and driving improved team performance

These competencies are essential for fostering a high-performing, collaborative organizational culture.

Organizations that implement Crucial Conversations training see measurable improvements, including: - Stronger collaboration and teamwork - Reduced conflicts and misunderstandings - Greater employee involvement and retention - Better decision-making and problem-solving - A more positive and responsible work culture

Yes! We offer personalized training solutions to meet the exclusive needs of your organization, industry, and team structure. Our consultants work closely with clients to develop personalized learning experiences that address specific challenges.

Yes, Crucial Conversations for Health is a specialized course designed for medical professionals. It focuses on improving patient safety, increasing teamwork, and promoting better conversation between the health team.

To explore Crucial Conversations training or other leadership and interpersonal influence courses, visit our site, browse our learning options, or contact a customer consultant to discuss the best solution for your organization.

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