The Standard in Effective Communication

With 30 years of research in social science, Crucial Conversations skills provide the standard to make effective dialogues in a conversation which marks as an indicator of high-performing individuals and organizations.

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Here is what you will learn

Explore and learn the nine powerful skills to obtain results with clear and effective dialogues to work through disagreements. Learn to make crucial conversations for lasting improvement.

GET UNSTUCK

Identify obstacles to solve dilemmas that contribute to poor results and struggling relationships.

IDENTIFYING STORIES TO MASTER THEM

Staying calm when feeling angry or defensive and identifying stories that you might tell yourself.

BEGIN WITH YOUR HEART

Start with making things clear to yourself and others about what you really want with Crucial Conversations train the trainer.

BE CLEAR ABOUT YOUR PATH

Share your opinions without invalidating others.

GIVE A SAFE SPACE TO TALK

Create a space where anyone can talk to you about anything without feeling threatened with good communication skills.

BE A CONVERSATIONIST WHO CARES

Be mindful of the warning signs that show when the dialogue is at safety or at risk.

WORK IN MUTUAL CONSENSUS

Find common grounds for a conversation even when it seems impossible.

EXPLORE OTHERS’ PATHS

Effectively listen and respond to the feedback and concerns of others.

TUNE IN TO TAKE ACTION

Make every Crucial Conversation change its course to better outcomes. Unlock professional communication skills.

Learning Formats

To ensure you and your organization benefit from our world-renowned training, we offer courses in ﬂexible formats, including in person, virtually, or on demand—or you can blend them for a unique and engaging learning experience.

On Demand

Learn at your own pace online.

Virtual

Join one of our instructors online.

In Person

Attend a classroom course.

PREVIEW THE COURSE

Watch the video to learn more about course skills, learning formats, and delivery options. Crucial Conversations Train The Trainer is optimized for the learning experience and skill transference.