When others perform poorly, fail to keep their word, or behave badly, what we say and do can mean the difference between solving the problem and making matters worse. Take the assessment and discover how well you respond when others fail to meet expectations or violate trust.

Read each situation and select the answer that best reflects what you would MOST LIKELY DO. Your results will show on the next page.

1. You have been in a new role at work and want to make sure your first appraisal goes well. You have been informally asking your manager for feedback. However, all he says is “You’re doing well.” You:

2. Your direct report is a great tactical executor but not a good strategic thinker. She desperately wants a promotion for which you don’t think she is qualified. You:

3. The IT department still hasn’t delivered the new computer you were expecting… last week. You:

4. A direct report delivers most projects a few days late. You describe the gap and:

5. You need a report from the marketing product manager in order to complete a product proposal. He hasn’t gotten it to you, despite promising that he would. You:

6. Your manager is AWOL. She has been canceling meetings, missing one-on-one meetings, failing to dial in for conference calls, etc. You need her executive sponsorship on an important project. You:

7. Your teenage daughter comes home past curfew… for the fourth time this month. You:

8. Your manager keeps adding new requirements to an important project but doesn’t give your team more time or resources. You:

9. Your spouse isn’t pulling his/her weight at home—leaving you with the bulk of the household chores while he/she does other, more enjoyable things. You:

10. Your best friend has been going through a hard time in her personal life. You want to support her, but she is so negative that it is hard to be around her. You want to help her be more positive, so you: