Every day, interacting with customers presents a chance to establish or jeopardize consumer loyalty. Even though many organizations understand customer service's role in attaining success, it is always striking when we come across top-notch service. Our Legendary Service® program instructs your executives and frontline workers on delivering exemplary customer service that will keep your inner and external consumers returning and offer a competitive edge to your company.Talk to an Expert
We can deliver the Leading Virtually course as three virtual sessions so your managers can learn how to lead their remote teams more effectively wherever they are and whenever they have time.
The Legendary Service in-person experience is a one-day course to define individuals’ personal service vision, identify customers’ needs and wants, learn and practice skills for building customer satisfaction and loyalty, and develop strategies to empower themselves and create an action plan.
Prework: LAUNCH — Engaging prework assignments, including an assessment, which explain key Legendary Service concepts
Day 1 Morning: LEARN — Activities that guide participants as they develop a customer map and rate the level of service they provide
Day 1 Afternoon: PRACTICE — Allows participants to reflect on their level of commitment to customers and has them record action plan ideas
Day 1 Afternoon: APPLY — Explores the challenges to offering solutions and gaining agreement and strategies for overcoming those obstacles and guides participants in crafting an expression of appreciation and practicing its delivery
Post Work: APPLY — Set of micro-activities, including videos, interactions, and worksheets, that learners can access in moments of need to support ongoing learning, performance support, reinforcement, and custom learning journeys
Almost 80% of customers say a company's experience is as important as its products or services. And 48% of consumers switched brands because of their customer service experiences in the past year.
Clients are the essential element for a business. Firms that provide outstanding customer service understand that their personnel and the relationships they form with their customers are invaluable. They create an environment focussing on customer service, appreciating that it begins with how staff interact internally and extends to external clients. They authorize their staff with the freedom to take charge, solve issues, and surpass client anticipations, contributing to higher client dedication, involvement, imagination, and sales.
Customers who are satisfied return to buy more and refer friends and family to your organization.
Knowing your customers' needs and wants can result in substantial savings.
You can generate powerful word-of-mouth advertising through social media by engaging your customers.
The best way to improve and develop innovative solutions is to listen to your customers.