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THE COSTS OF POOR COMMUNICATION ARE SIGNIFICANT: DERAILED INITIATIVES, WRECKED MORALE, AND THE FAILURE OF 20% OF PROJECTS.
Blanchard’s new Conversational Capacity program teaches people the mindset, process, and skills to have open, balanced, non-defensive dialogue about difficult subjects. When this happens, people reach the sweet spot: a place where difficult exchanges turn into learning opportunities and unfocused meetings become innovation incubators.
Leaders spend about 80% OF THEIR WORKDAYS COMMUNICATING1 . But… On average, a person listens with only about 25% EFFICIENCY2
For getting the desired results, leadership is a necessity. Leadership enhances the productivity and efficiency of the teams to provide direction for overcoming obstacles.
Get StartedConversational Capacity redirects all the energy wasted in unproductive exchanges into channels that benefit people and the enterprise.
ENGAGES EMPLOYEES
When people have honest and meaningful conversations, morale rises and the workplace buzzes with enthusiasm.
SPURS INNOVATION
People share ideas. Colleagues contribute. The original idea evolves into a great one. That’s how innovation happens.
IMPROVES PRODUCTIVITY
The gap between what people say and others hear closes. Miscommunication and misunderstandings evaporate, and work gets done.
The Ken Blanchard Companies’ Conversational Capacity is a simple model that teaches people how to engage in constructive, learning-focused dialogue when challenging topics or conflicts arise, so they can make informed decisions and find the best solutions, even under high pressure. The program focuses on creating awareness, mindset and skillset required to hold conversations that drive success.
That’s where difficult exchanges turn into learning opportunities and unfocused meetings become innovation incubators.
AN INTRODUCTION TO LEGENDARY SERVICE (CUSTOMER SERVICE TRAINING)
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Help your leaders develop a foundational competence for success in these unprecedented times, and to succeed in the new future of work.