Think of yourself as the customer. Wouldn’t you expect a great service offering? Or people who could interact and take care of your needs just as they would for their internal staff? Most companies believe that customer service is the prime focus of any business that can render success. Our Legendary Service® customer service training program is designed to equip your managers and front-line service providers with the right tools to talk to both internal and external customers and make a great impression. This can offer a competitive edge to your business.
Every customer hopes for a great service. For complete success, it is good to have effective services that can help in keeping customers satisfied. With our Customer Service Training programs, the managers and front-line service providers learn to use the best tools to talk to internal and external customers to make an impression. It will ultimately be profitable for business growth.
IT COSTS 6-7 TIMES MORE TO ATTRACT A NEW CUSTOMER THAN TO RETAIN AN EXISTING CUSTOMER.
Yet 89% OF CONSUMERS began doing business with a competitor following a POOR CUSTOMER SERVICE EXPERIENCE.**
A team is high performing when the organization’s skills are integrated. Uniting skillsets, knowledge and capabilities allows the team to find solutions for organizational challenges, implement changes, improve decision-making and give prolific outcomes.
A referral is a result of a satisfied customer who is willing to share about your products and services with their community.
The advantage of a team with a high competency is that they are liable for all the results they produce, leading to outcomes that are strategic, target-oriented and are always exceptional.
When customers are satisfied, they can turn into your biggest fans and advertise about your business effortlessly over social media.
Customers offer unsolicited feedback, but it can act as a boon to improve your services and innovate solutions to cater to them better.
Our Legendary Service Training Program is designed to provide a competitive edge to your company by delivering great customer service that goes beyond the ordinary. Drawing from years of experience and research, working with companies who are service-oriented, Legendary Service® is developed as a fast-paced, interactive Training module that can help your A-line managers and other employees to create an alignment around the business’s vision and values that can generate a great service offering.
The core beliefs of manager and their teams around the way they serve others and impact behaviors can be learned and changed. As they learn deeper aspects such as self-care, they become more capable of taking care of their customers. And they serve different customers as per their needs.
The Legendary Service program is a one-day workshop for service providers, who interact with internal and/or external customers, and a half-day workshop for managers, who will act as service champions within your organization. Delivered face-to-face or virtually, this program takes your customer service from good to legendary.
*2011 Customer Experience Impact Report, Oracle **White House Office of Consumer Affairs